FAQs

Whether you’re downsizing, relocating, storing business items, or simply need a safe place for your goods, our FAQs below will guide you through the process. From move‑in details and unit sizes to security and payments, you’ll find clear answers here.

If you don’t see what you’re looking for, call us on Phone: +27 21 850 8248 or chat with us on WhatsApp: 066 549 2116.

Getting started

We require one calendar months written notice. Please submit your notice in writing and contact the branch to confirm your required notice period and final move-out date before making arrangements. Refer to your signed lease agreement.

Choose a storage unit that suits your needs, complete the lease agreement and move your belongings into your allocated space. Self storage is suitable for household belongings, business items and items you need to store during a move.

Options range from small 1 m³ storage containers to units of up to 35 m². Sizes and availability vary by location. Use our space estimator or contact the team to find a suitable option.

Helderberg units are approximately 2.8 metres high. Please confirm the dimensions of your chosen unit before booking; you are welcome to arrange a viewing.

Reservations are recommended to secure your preferred space. Contact the relevant branch to confirm availability and arrange your booking.

Same-day move-in may be possible once a suitable unit is available, your documents are complete and your initial payment has been received. Please arrange this with the branch before arriving.

Provide a completed and signed lease agreement, a copy of your ID or passport, and proof of address. Download the correct branch agreement from Storage Documents. The team can confirm any additional documents needed for a business or foreign-national application.

The minimum rental period is one calendar month. Longer-term storage is available.

Contact the branch to arrange a transfer and confirm availability, any change in rental and the notice required when downsizing.

Payments and fees

Pricing depends on the storage option and unit size. Request a quote for the space you need. The published reservation forms list rental rates excluding VAT.

The published reservation forms specify a once-off contract fee of R300. Your quotation or invoice will confirm the total payable.

Your first payment is required before move-in, and rental is payable monthly in advance. You can pay by EFT, bank stop order or card. Contact the branch for its available digital payment options. Collect A Store does not provide a debit-order facility.

No. Collect A Store does not accept cash payments for the safety of customers and staff.

The published reservation forms specify a R200 penalty for payments received after the 4th of the month.

The lease states that there are no pro-rata rental refunds if you leave before the last day of the month. Confirm your final rental and move-out arrangements with the branch.

Access, security and insurance

Monday to Friday: 08:00–16:30
Saturday: 08:00–13:00
Sunday and public holidays: closed.
These hours apply to both our Helderberg and Bloemfontein branches.

After-hours access is by prior arrangement only. Contact the team during office hours so that access can be arranged and security notified.

The Helderberg facility offers 24-hour security, CCTV and armed response. Please contact your chosen branch for details of its security and access arrangements. After-hours customer access must be arranged in advance.

No. You are responsible for arranging insurance for the goods you store. Please read the insurance provisions in your lease agreement.

Yes. Keep your unit secured with your own lock and safeguard your key. Locks are available to purchase from Collect A Store.

Services and facilities

Yes. See our Student Storage page and contact the team to arrange storage during holidays or a move.

Yes. Vehicle parking bays are available. See Vehicle Parking and contact the branch about space for your vehicle, caravan, trailer or boat.

Yes. Boxes, locks and packing materials are available. Contact the team to confirm stock, prices and any delivery options.

The Helderberg facility has complimentary trolleys and industrial goods lifts for moving belongings to upper floors. Please ask staff for assistance with operating the goods hoist.

Contact us for a collection or delivery quote. Please provide an inventory, your preferred collection date, collection and delivery addresses, details of stairs or lifts, and whether a truck can access the premises.

Helderberg: 4 Henry Vos Close, Asla Business Park, Strand.
Bloemfontein: Unit 5B, East End Business Park, Bloemfontein.
See our Helderberg and Bloemfontein pages for branch information.

House rules and moving in

Prohibited items include hazardous, flammable or explosive goods; firearms and ammunition; toxic or radioactive materials; living plants or animals; perishable food; cash or securities; illegal or unlawfully obtained goods; and waste. Read your branch lease and ask the team before storing anything you are unsure about.

Read the House Rules before moving in. Key rules include arranging after-hours access in advance, no smoking on the premises, asking for help with the goods hoist and switching off common-area lights after use.

Complete your lease and FICA documents, arrange payment, confirm your move-in date and obtain a padlock. Our move-in checklist brings these steps together.

Still have questions?

Watch our Self Storage Q&A

This video answers some of the most common questions about storing with Collect A Store. 

It was filmed before the opening of our Bloemfontein facility, so some location information has since changed.

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